Privacy Policy

Privacy Policy: Our Pledge to Your Privacy

At ChartChimpz, we are dedicated to delivering superior services while safeguarding your privacy. This document delineates our commitment and responsibilities regarding the management of your Personal Information, in alignment with the Australian Privacy Principles (APPs) encapsulated in the Privacy Act 1988 (Cth) (the Privacy Act). These principles direct our practices for collecting, using, disclosing, securing, and disposing of your Personal Information. The Australian Privacy Principles are accessible from The Office of the Australian Information Commissioner's website at www.asic.gov.au.

Definition and Purpose of Collecting Personal Information

Personal Information encompasses data or opinions that identify an individual. We collect various forms of Personal Information, including but not limited to, names, addresses, email addresses, and telephone and facsimile numbers.

The collection of Personal Information occurs through multiple channels, including but not limited to, communication via telephone, facsimile, email, or through our website, www.chartchimpz.com, as well as from media, publications, public sources, cookies, and third parties. We cannot assure the policies of website links or third-party authorizations.

Our primary goal in gathering your Personal Information is to offer our services, including providing information and access to our products for our clients and for marketing purposes. Your Personal Information may also be utilized for secondary purposes related to our main services, where such use or disclosure would be reasonably anticipated. You have the option to opt-out from our mailing/marketing lists at any time by writing to us.

Whenever we collect Personal Information, we aim to provide clear explanations regarding the reasons for its collection and its intended use.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details about an individual's racial or ethnic background, political opinions, religious beliefs, memberships, criminal records, or health information. We do not gather or utilize sensitive information for any of our services.

Third-Party Information

We strive to collect Personal Information directly from you, where feasible and practical. Nonetheless, there may be instances where we receive your information from third parties. In such cases, we will take reasonable steps to ensure you are informed of the information provided to us by the third party.

Protection and Disclosure of Personal Information

We are committed to protecting your Personal Information from misuse, loss, unauthorized access, modification, or disclosure. Upon no longer needing your Personal Information for the reasons it was collected, we will undertake reasonable measures to destroy or permanently de-identify your Personal Information. Nevertheless, most Personal Information will be stored in client files, retained by us for a minimum of 7 years.

Accessing and Updating Your Personal Information

You are entitled to access and amend the Personal Information we hold about you, with certain limitations. If you wish to access your Personal Information, please submit a written request to us.

While ChartChimpz does not impose a fee for accessing your information, an administrative fee may be charged for providing a copy of your Personal Information. To safeguard your Personal Information, we may request identification before releasing the information you seek.

Maintaining Personal Information Accuracy

Ensuring the accuracy, completeness, and up-to-datedness of your Personal Information is vital. We commit to taking reasonable steps to verify and update your Personal Information. Should you discover inaccuracies or outdated information, please inform us promptly so we can correct our records and maintain our service quality.

Policy Amendments

This Privacy Policy is subject to modifications over time and the latest version will be posted on our website.

Privacy Concerns and Contact Information

Should you have any questions or complaints regarding our Privacy Policy, please reach out to us at info@chartchimpz.com